'This was our problem "because it worked before"': Irate phone customer hears her own words screamed back at her

'This was our problem "because it worked before"': Irate phone customer hears her own words screamed back at her

Customer service workers deal with a lot of people who are at their wits' end. Maybe you've even been that person: you spend hours trying to fix or set up your phone or computer, and it's just not wo… [+975 chars]

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